Automate customer support, built to spec
klair builds custom software for customer support teams: automatic triage of the shared inbox, service reports ready to send, a knowledge base fed by resolved tickets. The written specification is drafted before you commit, the price is fixed, payment follows the milestones, and the code is yours. 90-day conformity warranty. Your current tools stay in place.
4 delivered cases in this trade, detailed below.
The register
Already built for this trade.
Service reports, ready to send
After every visit, the raw write-up has to be reread, reformatted and illustrated by hand before it goes out to the client.
Service reports, ready to send
After every visit, the raw write-up has to be reread, reformatted and illustrated by hand before it goes out to the client.After every visit, the raw write-up has to be reread, reformatted and illustrated by hand before it goes out to the client.
Turns field notes, photos and exports into a branded client report; the team fixes things up in a review workshop, then approves the send.
≈ 3 h / day handed back to the team
The inbox triage that sleeps when you sleep
The shared support inbox overflows with repetitive requests, week after week, and the urgent ones drown for lack of a clear priority.
The inbox triage that sleeps when you sleep
The shared support inbox overflows with repetitive requests, week after week, and the urgent ones drown for lack of a clear priority.The shared support inbox overflows with repetitive requests, week after week, and the urgent ones drown for lack of a clear priority.
Reads each email, sorts it by type and urgency, drafts a reply, and escalates the sensitive cases to Slack or Teams.
A knowledge base fed by your resolved tickets
The same questions keep coming back, and the answer sits in a closed ticket no one can find.
A knowledge base fed by your resolved tickets
The same questions keep coming back, and the answer sits in a closed ticket no one can find.The same questions keep coming back, and the answer sits in a closed ticket no one can find.
Indexes resolved tickets, answers the agent by citing the original resolution, and flags when no past case matches.
Your inbox, summed up every week
The shared inbox piles up dozens of messages a week; nothing tells you at a glance what's still waiting for a reply, and the urgent ones drown in the flow.
Your inbox, summed up every week
The shared inbox piles up dozens of messages a week; nothing tells you at a glance what's still waiting for a reply, and the urgent ones drown in the flow.The shared inbox piles up dozens of messages a week; nothing tells you at a glance what's still waiting for a reply, and the urgent ones drown in the flow.
Goes through your week's inbox, groups the messages by topic, lifts the urgent ones to the top, and delivers a clear summary every Monday.
A clear read every week, without reopening everything
The price
How much does automating customer support cost?
The price is computed from the written specification, not from a number of days. The spec is drafted before you commit and the quote that follows is fixed. It only moves if you ask for a change, and a change goes through a priced, signed amendment.
No day rates, no time-and-materials, no overruns: a written specification, a fixed price, milestones.
Frequently asked
What people ask before signing.
How long does it take to automate customer support?
The schedule is contractual: every milestone carries a duration in business days, fixed in the written specification before you commit. From project kickoff, every deadline is visible on your dashboard — a contractual duration, not an estimate.
Who owns the code?
The code is yours.
What happens if the need changes along the way?
Every change = a priced, signed amendment.
What warranty?
90-day conformity warranty.
Neighbouring sectors
Trades with the same frictions.
Your case
None of these is quite yours?
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